It's with immense pride and gratitude that we at Nimo PC celebrate our first anniversary! What a year it has been since we officially launched our online store at www.nimopc.com. We embarked on this journey with a vision: to become a premier American-made PC brand, dedicated to quality and reliability. Looking back, we are thrilled by the milestones we've achieved together with our incredible community of customers.
In just one year, Nimo PC has reached a remarkable milestone, shipping over 200,000 computers to homes and businesses. This achievement is a testament to the trust you, our customers, have placed in our products. We understand that purchasing a computer is an important decision, and we are deeply honored that so many of you chose Nimo PC.
Beyond the numbers, we are incredibly proud of the relationships we've built with our customers. Our commitment to excellent service is reflected in the 8,000 customer emails we've diligently responded to, resolving the vast majority of your queries and concerns. We believe in providing support every step of the way, and we're grateful for the opportunity to assist you.
We also understand that sometimes things don't go exactly as planned. That's why our dedicated support team has worked tirelessly to complete 6,000 exchanges and repairs, ensuring you get back to work or play as quickly as possible. Furthermore, we've processed 1,000 refunds, always striving to find the best solution for every customer.
These achievements underscore our unwavering focus on product quality and customer satisfaction. We know that our success is intrinsically linked to your trust, and we are deeply thankful for the support you've shown us in our first year.
As we look forward to the next chapter, our promise remains the same: to continue innovating, improving our products, and providing exceptional service. We are committed to listening to your feedback and working tirelessly to exceed your expectations.
Thank you once again for being a part of the Nimo PC family. Here's to many more years of growth, innovation, and shared success!
The Nimo PC Team